General instructions

The problem of transportation of disabled persons in modern cities remains acute with adverse effects on life quality because of the non-satisfactory access to public transport. “Disabled persons” shall mean those persons who on account of a personal particularity or situation cause (disease, condition, injury, pregnancy, transport of objects etc) or various barriers arising in any type of environment their capability and ability to access miscellaneous sites and public transport is hindered.

Based on statistics, the disabled persons account for 42.5% of the Greek population. Analysis:

  • 10% disabled persons Persons with any type of disability
  • 14% Elderly 60-74 years old
  • 6% Very old people over 75 years old
  • 11% Toddlers 0-4 years old and their guardians
  • 1.5% Pregnant women

The poor quality of the rendered services has resulted in inclusion of disabled people in their everyday life. The planning and development of public transport does not only meet the current needs of population transportation, but also intends to attract more and more groups of new passengers, eliminating any social inclusion issues and providing better services to all users.

Helpline only

for Disabled Persons

For the direct and exclusive service of disabled persons, Athens Urban Transport Organization (OASA) has set up a helpline 210 82 00 887 operating from 06:30 – 22:30 on weekdays and from 07:30 – 22:30 on weekends.

Special Vehicles for transportation

for Disabled Persons

A service under the care of OSY S.A. has been established for disabled persons, providing transportation to those who cannot be serviced by the conventional vehicles of public transport.

The service has three (3) special vehicles with a small number (3 – 7) of passenger seats, (3 – 4) seats for wheelchairs and one seat for the guardian.

The use of this service for transportation of disabled people will be necessarily made by appointment and provided that there is a vehicle available.

To make an appointment, the interested persons may call at 210 42 70 748 (operating hours 7:30- 14:00, from Monday to Friday) or send an e-mail at amea@osy.gr.

The service hours for disabled persons by the special vehicles are from 08:00 to 22:00, and the provided service is free of charge.

Access instructions

for Disabled Persons

Special care has been taken for disabled people that facilitates their transportation by urban transport. If the access to the boarding-exit ramps of the buses or the stops is obstructed by illegally parked vehicles or if you have any question, call OASA at the exclusive helpline 2108200887 from 06:30 to 22:30 on weekdays & from 07:30 to 22:30 on weekends.

Μετρό
For

METRO LINES 1, 2 AND 3

  • Go to the station that is nearest to your residence or the route you wish to use.
  • By use of the sidewalk ramps, access the elevator of the station.
  • Enter the elevator that takes you down to the station platforms. All elevators are fully accessible both upon entering and exiting them. Should you have an issue, please use the alarm bell.
  • By means the platforms you may enter the trains either by yourself or the assistance of your guardian or the heads of stations, who will provide any help possible, whenever asked for. Boarding-Disembarking for wheelchairs becomes easier in the first or last car, because they have a ramp for the gap between the platform and the train and bear a relevant labelling.
  • In metro line 1 enter the car from the first door of the first car, where there is a relevant labelling.
  • In metro line 1, stations of Ag. Nikolaos, Omonoia, Monastiraki, please call the guards to bring the movable ramp and assist you, after placing it, because in these stations there a big gap between the platforms and the trains. The train cars bear a relevant labelling and provide audible notification in the above stations.
  • If your vision is impaired, please ask for help from the stationmaster, who will assist you in boarding and will notify the head of the station where you will disembark to assist you.

alert tram
For the

TRAMWAY

  • You may approach the station that is nearest to your residence by the assistance of a guardian, because the access to the TRAMWAY station ramps is not easy, as the sidewalks have not been appropriately adapted..
  • Enter the trains either by yourself or the assistance of your guardian where there are special seats for Disables Persons.

Τρόλλεϋ
For

TROLLEYBUSES

  • Approach the nearest trolleybus stop you use.
  • Prefer stops with a precast concrete platform that are placed to service Disabled People.
  • When the trolleybus arrives, the driver must operate the kneeling system or the ramp, if applicable. All trolleybuses are fitted with a kneeling system and 1/4 of them carries ramps. Should you have any complaint, call OASA at 21082 00 887 or the OASA call center 11185.
  • You may board the trolleybus with the assistance of your guardian, the other passengers and the drivers. All drivers have been notified to provide any help to disabled people.

Bus_wide
Using

BUSES

  • Prefer stops with a precast concrete platform that are placed to service Disabled People.
  • When the bus arrives, the driver must operate the kneeling system or the ramp, if applicable. Almost all buses are fitted with a kneeling system, while 1/4 of them carries ramps.
  • You may board the bus with the assistance of your guardian, the other passengers and the drivers. All drivers have been notified to provide any help to disabled people. Should you have any complaint, call OASA at 210 82 00 887 or the OASA call center 11185.
  • If there are Disable People groups (Schools, Associations etc.) who have to travel daily, call OASA at 2108200883, 2108200881 to be serviced. The Special Education Center for Disabled Children (KEEPEA) is already serviced by 030 bus line. Also, 911 bus line services the organization “Lighthouse for the Blind People”.