Remarks - Reports - Recommendations

In accordance with the Regulation on Rights of Passengers (GG B 1181/2015), in order for the reports – complaints to be duly examined by the competent bodies (OSY S.A. for buses and trolleybuses and STASY S.A. for metro lines 1, 2, 3 and tramway), they must be submitted in writing and necessarily include: full information of the complainant (Name, Surname) and contact information (email, postal address, telephone, fax) reasons for filing the complaint, clear description of the incident, information relevant to the transportation.
For reports or complaints, please fill out the following form:

Form for Reports – Remarks – Recommendations

Note: Reports – complaints containing offensive content, with unclear or false information as well as insufficient or false contact information will not be considered and will not receive a reply from the Organization and the Bodies

Accident reports

To report an accident involving a bus or trolleybus, please contact the competent body OSY S.A.

  • Εmail: prostimo@osy.gr

To report an accident involving the metro or tramway, please contact the competent body STASY S.A.

  • Εmail: pservice@stasy.gr

Organization contact information

You may contact the organization as follows:
Athens Urban Transport Organization,, 15, Metsovou str., 106 82 Athens

  • Call center: 2108200999
  • Εmail: oasa@oasa.gr

 

Form for Reports - Remarks - Recommendations

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