Personalized ATH.ENA CARD Web

• • • Select from the main menu, on the top right, “ONLINE SERVICES”
    • In the page displayed, select “Purchase / Bank System”

• • • Type the 16-digit number of your personalized card
    • Type the code you entered during registration (not the PIN you entered during the issue of the card)
    • Select “Login” and move on to step 5
    • If you are not registered yet, select “Υou don’t have an account yet? Click here!”

• • • Type the 16-digit number of the personalized card
    • Select “Check”

• • • Type one code consisting of at least 8 characters (numbers, letters and at least one of the recommended symbols $@%*#?&-+) (not the PIN you entered during the issue of the card)
    • Accept the terms & conditions, by ticking the relevant field and select “Sign Up”.

• • • Select from the menu “Purchase” and then “Book Ticket”

• Select the card icon

For the holders of a personalized card, there is also the option of prepurchasing a product by using a multiple ticket
LEARN HOW HERE

• • • Select a fixed-term product or stored value (depending on what you want to load your card with)

• • • Select the desired product from the available categories, e.g. “Athens Area 90-minutes’’
    • Select “Next”

• • • Type the amount you want to be loaded (if decimal places are included, these shall be indicated with a decimal point)
    • Accept the terms and conditions by ticking the relevant field.
    • Move on to payment

• • • The system recognizes your card profile
    • Accept the terms and conditions by ticking the relevant field
    • Move on to the payment process
    • In the pop-up window, select “Confirm”

• • • Enter your bank card information and select “Pay”

Once the purchase has been successfully completed, the user may load the purchased product or the stored value on to the card either through the ATH.ENA Card app or by use of an Automatic Ticket Vending Machine (ATVM), through the feature “Online
reservation”.

ATTENTION! In case the Card already contains a product waiting to be loaded, the application will not allow the purchase of a second product, until the loading of the Card with the first product has been completed. The same also applies in the event of pending stored value.

• • • Select the desired language
    • Place your card to the left in the holder
    • Select “ONLINE reservation”
    • Wait until the display shows the purchased product and select “OK”
    • Once the audio message “please remove your card” is heard, take the receipt and remove the card from the holder

• Download the app from the store of your mobile device
• Follow the loading steps through the app

SEE HERE

A. Select “User / Account management” for information about your card and change of password
Β. Select “My card” for information regarding the card
C. Select “Purchase” / “Transactions” to view the history of your successful and rejected transactions